Shipping policy
WHERE DOES ARCANA SHIP?
Arcana Body Jewellery currently ships within Australia only.
HOW QUICKLY WILL MY ORDER BE DISPATCHED?
In-stock products packed and shipped directly by Arcana are usually dispatched within 1–3 business days.
Business days exclude weekends and NSW public holidays. During launches, promotional periods and unusually busy times, dispatch may take slightly longer.
You will receive a shipping confirmation once your order has been dispatched.
WHAT ARE YOUR SHIPPING RATES?
For jewellery and other eligible Arcana-stocked products:
• Standard shipping — $11.95 AUD
• Express shipping — $15.95 AUD
Available shipping options and the final shipping cost will be displayed at checkout.
Please note that Express Post speeds up delivery after dispatch—it does not change our order-processing timeframe.
DO YOU OFFER FREE SHIPPING?
Selected hoodies include free shipping within Australia.
Jewellery Record Cards and Scent Charms also include free letter post when ordered by themselves. Letter post does not include tracking.
If a free-shipping item is ordered with jewellery or another product requiring parcel delivery, the applicable parcel shipping rate will still apply.
WHY MIGHT I SEE TWO SHIPPING CHARGES?
Arcana Curiosities Apparel is made and fulfilled by our print-on-demand production partner and ships separately from jewellery and other Arcana-stocked products.
If your order contains both apparel and jewellery or other products, your items may arrive in separate packages. Because they are fulfilled from different locations, separate shipping charges will appear at checkout.
Free shipping on an eligible hoodie applies to the hoodie shipment only. Any jewellery or other products in the same order may still incur their normal shipping charge.
HOW LONG DOES APPAREL TAKE?
Apparel is made to order. Production and delivery times vary depending on the product and destination.
Please allow approximately 10–20 business days for made-to-order hoodies and t-shirts to be produced and delivered. This is an estimate rather than a guaranteed delivery date.
Apparel will arrive separately from the rest of your order.
WHAT ABOUT PRE-ORDERS OR MADE-TO-ORDER PRODUCTS?
Estimated production or dispatch timeframes for pre-order, personalised and made-to-order products will be stated on the relevant product page.
If your order combines an in-stock product with a pre-order product, the products will be dispatched together when everything is ready unless otherwise stated. Please check the product description carefully before ordering. If you wish to have your pre-ordered items and in-stock items shipped separately, please order them in two separate orders and the individual shipping costs will be applied.
CAN I CHANGE MY DELIVERY ADDRESS?
Please contact us as soon as possible if you notice an error in your delivery address.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Customers are responsible for ensuring that all delivery information is complete and accurate at checkout.
WHAT IF MY ORDER IS DELAYED OR MISSING?
Delivery estimates begin after your order has been dispatched and may be affected by carrier delays, severe weather, public holidays or other circumstances outside our control.
If tracked delivery appears unusually delayed, please contact us with your order number so we can help you investigate.
For untracked letter-post items, tracking updates are not available. Please allow additional time for these items to arrive.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
If your order arrives damaged, contains an incorrect item or appears to be missing something, please contact us as soon as reasonably possible.
Include your order number and clear photographs of the parcel, packaging and affected items where possible. We’ll review the issue and help arrange an appropriate resolution.