30-Day Manufacturing Fault Guarantee
At Arcana Body Jewellery, we take pride in the quality of our jewellery and want you to shop with confidence.
We offer a 30-day manufacturing fault guarantee on our body jewellery, covering defects in materials or workmanship.
What's Covered?
Manufacturing faults that affect the quality, function or integrity of the jewellery, including defects present at the time of supply.
What's Not Covered?
Our 30-day manufacturing fault guarantee does not cover:
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General wear and tear
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Accidental damage or misuse
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Damage caused by forced or incompatible threading
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Incorrect installation or removal
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Damage resulting from improper care or cleaning
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Alterations or modifications to the jewellery
These exclusions do not limit your rights under Australian Consumer Law.
How to Make a Warranty Claim
If you believe your jewellery has a manufacturing fault, please contact Arcana Body Jewellery within 30 days of receiving your order.
Include your order number, a description of the issue and clear photographs or video showing the fault.
We'll review your claim and work with you to determine an appropriate resolution.
Australian Consumer Law
Our 30-day manufacturing fault guarantee is provided in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Your statutory consumer rights are not limited to 30 days.